What if I forgot to enter my coupon code?
As long as your coupon is applicable, we can apply it to your order. If your coupon is for a free product and your order has already printed for shipment, unfortunately, we will not be able to include it with your order. Please note that generally only one coupon code may be applied per order. Coupon codes may not be used to purchase gift cards.
I have not received my order confirmation, what should I do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please e-mail us at firstname.lastname@example.org with your inquiry.
I palaced an oder and received an error message.
Due to heavy site traffic sometimes there may be connectivity issues. If you receive an error message in the checkout process, please log into your account and see if the order went through. Please note that it may take one hour for your order to appear in your account.
How long will it take to ship the order?
Processing times may be delayed. Generally processing times are within 3-5 business days. Although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.
We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
You can cancel for a full refund. We have updated our Shipping Policy
so you can cancel any unshipped order at any time for a full refund.
We appreciate your patience and understanding as we work through this together.
*Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.
How can I check the status of my order?
Please log in to your account to see whether your order has been shipped, and to view your tracking number after your order is shipped. You will also receive a confirmation e-mail when your order is shipped, with a tracking number.
Why didn't I get a tracking number?
We apologize for the technical issue that caused your tracking number to fail to update. Please rest assured your order is on its way and will arrive within our shipping guidelines.Please contact us at email@example.com if you require assistance. We appreciate your patience and understanding throughout this process.
What is your return policy?
We value you as a customer and your satisfaction is very important to us,please note that we will gladly replace any item that may have been damaged during shipping. We apologize, but due to the low cost nature of our products, we are unable to offer any returns, more information please read Shipping Policy
To start a refund process, please contact our customer service team by email at firstname.lastname@example.org. We’ll refund, to the original form of payment, the price of the applicable product plus any applicable taxes. Please allow up to 10 business days for your refund to be issued.
Please note that we reserve the right to refuse or limit refunds if we determine our refund policy is being abused.
May I cancel or adjust my order?
We apologize, once an order has been send to warehouse, we are not able to cancel or adjust it. Please be sure to check your order before it is placed to make sure it is completely accurate.
What if I am missing products from my order or I received a product that was damaged?
Missing items that are in stock will be reshipped if a refund has not been issued. Back ordered and or damaged products will be fully refunded. For further assistance click hereShipping Policy
Please be sure to contact us within 7 days, or we will not be able to honor your request.
How can I find out more information about a product?
You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing email@example.com.
Do you test on animals?
We do NOT test on animals or endorse such practices. We’re committed to being cruelty free: this means we do not test on animals at any stage of product development, and we will only work with vendors who uphold the same standards.
How long do you restock?
We aim to restock 5~7 days, but restock dates vary depending on product availability.
Do you offer discounts and promotion?
Yes, from time to time we offer discounts and promotions. Sign up for our email to receive news on special offers.
If you are a new user, you can get 10% off for your first order.
How can I get in touch with your customer service team?
For customer service inquiries only, please E-mail firstname.lastname@example.org or go to to let us know. We will manage it immediately during business days.
I emailed your customer service team. When should I expect a response?
We aim to respond to all E-mails within 48 hours. Please note that this time frame may be extended during and immediately after launches.